Privacy Policy
Last Updated: March 30, 2025
1. Introduction
Welcome to VetsNearMe.com.au ("we," "our," or "the Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to transparency regarding the data we collect and how it is used. Please read this privacy policy carefully. By using our Website and services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you complete a contact form on our Website to request information about veterinary services, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Physical address or location
- Details about your pet and veterinary needs
- Any additional information you choose to provide
2.2 Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Time and date of your visit
- Pages you view
- Time spent on those pages
- Clickstream data
- Referral sources
We collect this information using cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Connect you with appropriate veterinary service providers in your area
- Generate leads for our listed veterinary clinics and animal hospitals
- Respond to your inquiries and provide customer support
- Improve and optimize our Website and services
- Send you promotional communications (with your consent)
- Analyze usage patterns and trends
- Prevent fraudulent activities and enhance security
4. Third-Party Disclosure
4.1 Service Providers
IMPORTANT NOTICE: By submitting your information through our contact forms, you explicitly consent to the sharing of your contact details and pet care requirements with third-party service providers.
When you submit a request for information through our Website:
- Your contact information and pet care details will be shared with relevant veterinary service providers in our directory
- These service providers may contact you directly via phone, email, or text regarding your inquiry
- Your information may be shared with multiple service providers to ensure you receive appropriate veterinary care options
4.2 Third-Party Responsibility
VetsNearMe.com.au acts as an intermediary platform connecting pet owners with veterinary service providers. Please note that:
- We are not responsible for how third-party veterinary service providers handle, store, or process your data once it has been shared with them
- Each service provider has their own privacy practices and policies
- We encourage you to inquire about the privacy policies of any veterinary service provider you choose to engage with
4.3 Other Third Parties
We may also share your information with:
- Analytics providers who help us understand how visitors interact with our Website
- Marketing partners (with your consent)
- Legal authorities when required by law or to protect our rights
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to your personal information we hold
- Correction: You can request correction of inaccurate or incomplete information
- Deletion: You can request deletion of your personal information in certain circumstances
- Objection: You can object to our processing of your personal information
- Marketing Communications: You can opt-out of marketing communications
To exercise these rights, please contact us using the details provided in Section 10.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. You can set your browser to refuse cookies, but this may limit your ability to use some features of our Website.
8. Children's Privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and process your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@vetsnearme.com.au
Australia
11. Consent
By using our Website and submitting your information through our contact forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein, including the sharing of your contact information with third-party veterinary service providers.